THESE GENERAL TERMS AND CONDITIONS OF FRIENDLY FIRE B.V., WITH ITS REGISTERED OFFICE AT ARENA BOULEVARD 61-75 (1101 DL) IN AMSTERDAM (Chamber of Commerce number: 30251806, VAT number NL8202.86.710.B01), HEREINAFTER REFERRED TO AS: ‘THE ORGANISATION’, APPLY TO AGREEMENTS CONCLUDED BY THE ORGANISATION WITH VISITORS TO THE EVENT ‘BEST KEPT SECRET’ AND/OR OTHER EVENTS TO BE ORGANISED BY THE ORGANISATION, HEREINAFTER REFERRED TO AS: ‘THE EVENT’.
Article 1 Applicability
1.1 These general terms and conditions apply to every agreement within the context of visiting the Event and the purchase of all entry and camp site tickets between the visitor to the Event and the Organisation, irrespective of how it is concluded. By purchasing and/or using a ticket and/or entering the event location (including the camp site or the holiday park, hereinafter jointly referred to as: the ‘Event Location’), the visitor agrees to the content of these general terms and conditions.
1.2 The Event Location may apply house rules that apply in addition to these general terms and conditions and that can be found on the Organisation’s website(s) (including bestkeptsecret.nl/info) and/or at the Event Location. By purchasing the ticket, the visitor declares in advance that he/she agrees to these house rules as well.
1.3 The Organisation has the right to change these general terms and conditions in whole or in part at any time. The Organisation informs visitors of changes in due time by publishing such changes on the relevant website(s) of the Organisation. If the visitor does not inform the Organisation in writing within 10 (ten) working days that he/she cannot agree to the changes in accordance with the principles of reasonableness and fairness, the visitor will be deemed to have agreed to the changes.
1.4 The nullity of any provision of these general terms and conditions does not affect the validity of the other provisions.
Article 2 Purchasing tickets
2.1 The agreement between the Organisation and the visitor for the purchase of tickets is formed after an order for one or more tickets has been placed with the Organisation or a (pre) sales outlet engaged by the Organisation.
2.2 An order that has been placed is irrevocable and the visitor cannot change the agreement after that moment. The Organisation reserves the right at all times to refuse orders or to impose additional conditions.
2.3 Information, such as announcements and quotes with respect to the Event and/or tickets are provided or represented as accurately as possible. Additional costs, related for example to reservations, payment and/or delivery, may mean that prices for tickets are higher than the prices printed on the tickets by the Organisation. The Organisation does not accept liability for any inaccuracy and incompleteness in the provided information referred to above.
Article 3 Tickets and access
3.1 The visitor is required to hold a valid ticket and valid proof of identity when entering the Event Location. Visitors receive a wristband in exchange for the ticket when entering the Event Location. This wristband must be worn around the wrist for the entire duration of the Event and may not be taken off or switch owners. The wristband must be shown at the first request of employees of the Organisation, the Event Location, security staff, the police and/or another competent authority.
3.2 A ticket is issued to the visitor once and only grants the holder of the ticket (once-only) access to the Event and the Event Location.
3.3 CTS Eventim Nederland B.V. (eventim.nl) is the exclusive ticketing provider engaged by the organization for the World. Tickets are only available from the website(s) of the Organisation, ticketing provider(s) and the exclusive presale outlet(s) of the ticketingprovider(s). Only purchases made at a recognised presale outlet guarantee the validity of the ticket. The burden of proof in that respect lies with the visitor.
3.4 The tickets are sent to the visitor before the start of the Event, provided the purchase price for the tickets has been paid. The visitor is required to check the tickets for correctness after their receipt. If the relevant visitor has not received the purchased tickets on time, or if defects or errors in the tickets are identified, the visitor is required to contact the organisation in writing (by letter or e-mail). If a ticket consists of a bar code provided by or on behalf of the Organisation, which is provided to the visitor by electronic means of communication (for example by e-mail), the visitor is required to ensure that the ticket can actually be issued by electronic means of communication in a safe manner. The Organisation guarantees neither the confidentiality nor the receipt of the ticket.
3.5 The tickets are and remain the property of the Organisation. The risk of loss, theft, damage or abuse of the ticket rests with the visitor from the moment the ticket has been made available to the visitor. The Organisation does not accept any liability for the loss of or damage to the tickets due to any cause whatsoever. In the event the Organisation is asked to provide replacement tickets, the Organisation has the right to refuse such a request or to charge costs therefor.
3.6 The visitor is not allowed to sell or resell the tickets for commercial purposes or to provide them to third parties or to refer to the tickets in commercial advertisements.
3.7 If the visitor makes the ticket available to third parties for no consideration and for non-commercial reasons, the visitor will be obliged in such cases to impose all of his/her obligations arising from the agreement with the Organisation or these general terms and conditions on those third parties in full. The visitor guarantees that the aforementioned third parties will comply with all of those obligations.
3.8 The organisation can decide to sell personalised tickets. The organisation is entitled (but not obliged) to verify the identity of the holder of the ticket in order to establish that the holder is the customer and, if this is not the case, to refuse the holder entrance to the event.
Article 4 Purchase Accommodations at Best Kept Secret’s Web Store.
4.1 The agreement between organization and visitors on purchasing accommodations (festitent, karten, festipi, group tent or camper/caravan tickets) at Best Kept Secret’s web store (easycamping.bestkeptsecret.nl) transpires as soon as one or more items from the web store are ordered and purchased.
4.2 The visitor will only receive their ticket order once the transaction is complete. The delivery of the order will happen on location at the start of the event.
4.3 The placed order is irreversible and the visitor is unable to modify the agreement once it’s made. The organization retains the right to refuse placed ticket orders at all times, albeit with additional set terms.
4.4 Information, such as announcements and price quotes relating to the event and/or corresponding products, will be administered and displayed as accurately as possible. Additional costs like reservation costs, payments and/or delivery of products may be higher than the prices displayed by the organization at the web store. The organization will not accept accountability for potential error or incompleteness in the aforementioned information provided.
4.5 Accommodation tickets will be sent to the visitor 7 days prior to the event at the very least, provided that the rental transaction has been made. After receiving the ticket orders, visitors are required to check their validity. If the visitor’s ticket orders aren’t received in time, or if there are uncompleted defects and errors detected, the visitor is required to send a written statement (by letter or e-mail) to the organization. If a ticket sent by electronic transmission (like e-mail for instance) has a barcode contingent of the organization, the visitor needs to take secure measures to confirm that the ticket is safely sent. The organization doesn’t guarantee confidentiality or reception of ticket orders.
Article 5 Accommodation and entry
5.1 Guests who have ordered an accommodation option (festitent, karten, festipi, group tent or camper/caravan tickets) at Best Kept Secret’s web store (easycamping.bestkeptsecret.nl) are each required to own a Weekend Ticket plus camping facility. Accompanying guests staying in a stationary tent, camper or caravan must each have a Weekend Ticket plus camping facility as well. All Best Kept Secret visitors are required to carry a valid ID at all times. Visitors will be granted access upon arrival at the camping after they submit their tickets for their accommodation quarters of choice.
5.2 Throughout the course of their stay at Best Kept Secret, visitors and accompanying guests are solely responsible for the maintenance of their accommodation. Visitors can be held accountable for any inflicted damage or missing items. Smoking, barbecues or open fire are strictly forbidden in or around the item of accommodation. If the accommodation is mismanaged or not left according to rules and regulations, extra charges will be taken into account.
5.3 All accommodation options can only be inhabited by the number of people specified in the Info section of Best Kept Secret’s website
5.4 The organization will not hold accountability for item loss, theft, damage or injury caused by or to users of any particular means of accommodation.
Article 6 Liability
6.1 Visitors enter the Event Location and attend the Event at their own risk. The Organisation is not liable for the loss, theft or damage to the property of visitors.
6.2 The Organisation is not responsible or liable for any damage resulting from cancellation, changes or deviations in (the content of) the programme of the Event, nor for any other damage, on any other basis, which results directly or indirectly from the acts or omissions on the part of the Organisation and/or the Event Location, on the part of persons employed by (one of) them, or of other persons who have been employed by (one of) them, or on the part of third parties, during the Event or in connection with the time spent at the Event Location, unless the damage results from intent or gross negligence on the part of the Organisation.
6.3 If and to the extent the Organisation should be liable for any damage sustained by the visitor despite the provisions above, said liability will be limited at all times to the direct damage – and therefore excludes indirect or immaterial damage – up to the amount that will be paid out pursuant to the Organisation’s statutory liability insurance and only if it is required by law to do so. In such cases, the Organisation is also liable if the visitor notifies the Organisation of the defect without delay, whereby the Organisation is also afforded the opportunity to comply with the obligation as yet, and if the Organisation continues not to comply with the obligation even after that notice of default has been served.
6.4 The visitor is aware of the fact that loud music will be played during the Event. The Organisation recommends that visitors wear ear protection and regularly go to an area where no music is played to give their ears a rest.
Article 7 Cancellation or relocation of the Event
7.1 The Organisation has the right to move the Event to a different date or to another location or even cancel the Event in cases of force majeure. ‘Force majeure’ should be interpreted broadly in that context and comprises, inter alia, illness of and/or cancellation by the artist(s), strikes, fires, bad weather conditions etc.
7.2 The Organisation will refund the entry fee stated on the ticket to the visitors if the Event is cancelled. Refunds will be made in the manner indicated by the Organisation. Service charges or other direct or indirect consequential damage is not compensated.
Article 8 House rules
8.1 Visitors are required to comply with the house rules and the regulations and instructions of the Organisation and the competent authorities. If the Organisation considers such reasonably necessary to maintain peace and order during the event, in any event if public order or safety are endangered during the event, it will have the right to deny the visitor (further) access to the Event and/or to remove the visitor from the Event Location.
8.2 Persons below the age of 16 are only allowed entry if they are accompanied by a person aged 18 or over.
8.3 The wristband that is obtained in exchange for the ticket upon arrival at the Event must be worn around the wrist for the entire duration of the Event.
8.4 In order to enable the Organisation to comply with its statutory obligations, visitors must be able to show identification upon request. This applies, inter alia, within the context of the Licensing and Catering Act from which it follows that alcohol is not sold to visitors below the age of 18. Visitors below the age of 18 are issued with a different wristband upon entering the Event Location.
8.5 Visitors will be searched when entering the Event Location. Visitors who refuse to be searched may be denied access to the Event.
8.6 Digital cameras and telephones with cameras are allowed into the Event Location, (digital) video cameras/camcorders and other (sound) recording equipment are not allowed.
8.7 Recording the Event without the explicit, written, prior approval of the Organisation in any form whatsoever, including professional photographing, filming and making sound and/or image recordings for commercial purposes, is prohibited, as are copying and/or taking over matters from the programme (leaflet), posters and other printed material.
8.8 The following items are not allowed in the Event Location either: food, glassware, plastic bottles (0.5 litre bottles without caps are allowed), sports bottles, cans, camelbaks, pets, (folding) chairs, stools, inflatable objects, umbrellas and sunshades, selfiesticks, drugs, fireworks, (fire) arms, dangerous objects and professional photo, film and other recording equipment. The Organisation will decide whether it concerns professional equipment. The Organisation will confiscate prohibited items or have these confiscated upon entering the Event Location. Valuable property that is legal can be retrieved later. Illegal property will be handed over to the police.
8.9 Smoking is not allowed in the tents and the (temporary) buildings, with the exception of any designated smoking areas. Any fines imposed on the Organisation as a result of the violation on the part of the visitor will be recovered from the visitor.
8.10 Pets or animals are not allowed into the Event Location. In addition, visitors to the Event Location are not allowed to crowd surf, start (small) fires and/or to perform commercial activities, and/or to make any kind of offensive, discriminatory or insulting statements or to wear or distribute such signs. Wearing football shirts, motorcycle club clothing and other clothing with group-characteristic texts is not allowed.
Article 9 Payment instruments during the Event
9.1 Visitors are required to use designated payment cards and/or wristbands (hereinafter referred to as: the ‘Payment Instruments’) that are made available by the Organisation in order to pay for refreshments during the Event. Visitors can only use the payment card to pay for food and drink (refreshments) and merchandise and other products during the Event at the Event Location that are offered by the caterers, merchandise and market sellers designated by the Organisation. The sale of cigarettes is an exception to the above.
9.2 The Payment Instruments can be purchased at the cash registers at the Event Location and can be recharged in the machines for this purpose by means of a bank card or cash payment. Credit cards and bills of 200 and 500 euros are not accepted. The Payment Instruments can hold a maximum balance of €250.
9.3 The balance on the Payment Instrument that is not used can only be refunded after the event through bestkeptsecret.nl/cashout (deadline: July 31, 2017).
9.4 The balance on the Payment Instrument lapses automatically once the Event ends. The balance on the wristband is only valid when worn around the wrist.
9.5 Visitors who have been provided with a Payment Instrument by the Organisation are required to prevent abuse or use of the Payment Instrument by third parties. In the event of loss or theft, the risk of use or abuse between the moment actual control of the Payment Instrument is lost and the moment the Payment Instrument is blocked will be exclusively for the account of the visitor. The Organisation is not liable for any damage resulting from the loss or theft of Payment Instruments.
9.6 It may be necessary, in the case of disruptions, maintenance work and/or security measures, that the Organisation stops or limits the use of the Payment Instruments. The Organisation is not liable for the consequences thereof.
Article 10 Privacy and personal data
10.2 The Organisation will handle the personal and other data it has obtained with due care and process them exclusively in accordance with the Personal Data Protection Act.
10.4 Image and/or sound recordings may be made of the Event and the visitors and recordings may be made public or reproduced. The visitor consents unconditionally to the aforementioned recording and exploitation thereof without the Organisation or third parties owing the visitor compensation in respect thereof. The visitor hereby transfers any neighbouring rights and/or copyrights and/or image rights to the Organisation without any limitation. The visitor furthermore irrevocably waives the right to invoke his/her personality rights.
10.5 If image or other recordings are made during the Event by means of security cameras, the Organisation will have the right to hand these over to third parties, including the police and judicial authorities, in the event of emergencies.
Article 11 Final provisions
11.1 These general terms and conditions are governed exclusively by Dutch law.
11.2 Any disputes of any nature that arise between the visitor and the Organisation in connection with (the use or application of) these general terms and conditions and/or related agreements, will be submitted exclusively to the competent court in Amsterdam.