It appears I can’t find my tickets. Have I even received them? So now what?
No stress! If you haven’t received your ticket, please visit the Eventim website and login into your account.You enter with your password and username (which is either the e-mail address or custom username you used to buy your tickets), then you can view and monitor your order status.
Go to My Tickets and click View status/print tickets to open your Ticketdirect e-ticket, which is listed next to your Order Number. Here you can find all the important info regarding your order. You can (re)print your tickets or save them on your computer.
If there’s no order number listed, or you have any other ticket enquiries, Eventim’s Customer Service at 0900-1353 (€0,45 p/m).