THESE GENERAL TERMS AND CONDITIONS OF FRIENDLY FIRE B.V., WITH ITS REGISTERED OFFICE AT WINGERDWEG 4 (1031 CA) IN AMSTERDAM (Chamber of Commerce number: 30251806, VAT number NL8202.86.710.B01), HEREINAFTER REFERRED TO AS ‘THE ORGANISATION’, APPLY TO AGREEMENTS CONCLUDED BY THE ORGANISATION WITH VISITORS TO THE EVENT ‘BEST KEPT SECRET’ AND/OR OTHER EVENTS TO BE ORGANISED BY THE ORGANISATION, HEREINAFTER REFERRED TO AS ‘THE EVENT’.
1.2 The Event Location may apply house rules that apply in addition to these general terms and conditions and that can be found on the Organisation’s website(s) (including bestkeptsecret.nl/info) and/or at the Event Location. By purchasing the ticket, the visitor declares in advance that he/she agrees to these house rules as well.
1.3 The Organisation has the right to change these general terms and conditions in whole or in part at any time. The Organisation informs visitors of changes in due time by publishing such changes on the relevant website(s) of the Organisation. If the visitor does not inform the Organisation in writing within 10 (ten) working days that he/she cannot agree to the changes in accordance with the principles of reasonableness and fairness, the visitor will be deemed to have agreed to the changes.
1.4 The nullity of any provision of these general terms and conditions does not affect the validity of the other provisions.
2.1 The agreement between the Organisation and the visitor for the purchase of tickets is formed after an order for one or more tickets has been placed with the Organisation or a (pre) sales outlet engaged by the Organisation.
2.2 An order that has been placed is irrevocable and the visitor cannot change the agreement after that moment. The Organisation reserves the right at all times to refuse orders or to impose additional conditions.
2.3 Information, such as announcements and quotes with respect to the Event and/or tickets are provided or represented as accurately as possible. Additional costs, related for example to reservations, payment and/or delivery, may mean that prices for tickets are higher than the prices printed on the tickets by the Organisation. The Organisation does not accept liability for any inaccuracy and incompleteness in the provided information referred to above.
3.1 The visitor is required to hold a valid ticket and valid proof of identity when entering the Event Location. Visitors receive a wristband in exchange for the ticket when entering the Event Location. This wristband must be worn around the wrist for the entire duration of the Event and may not be taken off or switch owners. The wristband must be shown at the first request of employees of the Organisation, the Event Location, security staff, the police and/or another competent authority.
3.2 A ticket is issued to the visitor once and only grants the holder of the ticket (once-only) access to the Event and the Event Location. The parking areas of the Event are only accessible for vehicles of visitors who are in posession of a valid ticket to the Event.3.3 CTS Eventim Nederland B.V. (eventim.nl) is the exclusive ticketing provider engaged by the organization for the World. Tickets are only available from the website(s) of the Organisation, ticketing provider(s) and the exclusive presale outlet(s) of the ticketing provider(s). Only purchases made at a recognised presale outlet guarantee the validity of the ticket. The burden of proof in that respect lies with the visitor.3.4 The tickets are sent to the visitor before the start of the Event, provided the purchase price for the tickets has been paid. The visitor is required to check the tickets for correctness after their receipt. If the relevant visitor has not received the purchased tickets on time, or if defects or errors in the tickets are identified, the visitor is required to contact the organisation in writing (by letter or e-mail). If a ticket consists of a bar code provided by or on behalf of the Organisation, which is provided to the visitor by electronic means of communication (for example by e-mail), the visitor is required to ensure that the ticket can actually be issued by electronic means of communication in a safe manner. The Organisation guarantees neither the confidentiality nor the receipt of the ticket.3.5 The tickets are and remain the property of the Organisation. The risk of loss, theft, damage or abuse of the ticket rests with the visitor from the moment the ticket has been made available to the visitor. The Organisation does not accept any liability for the loss of or damage to the tickets due to any cause whatsoever. In the event the Organisation is asked to provide replacement tickets, the Organisation has the right to refuse such a request or to charge costs therefor.
3.6 The visitor is not allowed to sell or resell the tickets for commercial purposes or to provide them to third parties or to refer to the tickets in commercial advertisements.
3.7 If the visitor makes the ticket available to third parties for no consideration and for non-commercial reasons, the visitor will be obliged in such cases to impose all of his/her obligations arising from the agreement with the Organisation or these general terms and conditions on those third parties in full. The visitor guarantees that the aforementioned third parties will comply with all of those obligations.
3.8 The organisation can decide to sell personalised tickets. The organisation is entitled (but not obliged) to verify the identity of the holder of the ticket in order to establish that the holder is the customer and, if this is not the case, to refuse the holder entrance to the event.
Article 4 Purchase Accommodations at Best Kept Secret’s Web Store.
4.1 The agreement between organization and visitors on purchasing pre-pitched tent accommodations (festitent, festihut, The Who tent, Elvis Boutique tent, Kapi Tip-up Luxe tent, kartent, festipi, group tent or camper/caravan tickets) at Best Kept Secret’s web store (bestkeptsecret.nl/accommodation) transpires as soon as one or more items from the web store are ordered and purchased.
4.2 The visitor will only receive their ticket order once the transaction is complete. The delivery of the order will happen on location at the start of the event.
4.3 The placed order is irreversible and the visitor is unable to modify the agreement once it’s made. The organization retains the right to refuse placed ticket orders at all times, albeit with additional set terms.
4.4 Information, such as announcements and price quotes relating to the event and/or corresponding products, will be administered and displayed as accurately as possible. Additional costs like reservation costs, payments and/or delivery of products may be higher than the prices displayed by the organization at the web store. The organization will not accept accountability for potential error or incompleteness in the aforementioned information provided.
4.5 Accommodation tickets will be sent to the visitor 7 days prior to the event at the very least, provided that the rental transaction has been made. After receiving the ticket orders, visitors are required to check their validity. If the visitor’s ticket orders aren’t received in time, or if there are uncompleted defects and errors detected, the visitor is required to send a written statement (by letter or e-mail) to the organization. If a ticket sent by electronic transmission (like email for instance) has a barcode contingent of the organization, the visitor needs to take secure measures to confirm that the ticket is safely sent. The organization doesn’t guarantee confidentiality or reception of ticket orders.
Article 5 Accommodation and entry
5.1 Guests who have ordered a pre-pitched tent accommodation option (festitent, festihut, The Who tent, Elvis Boutique tent, Kapi Tip-up Luxe tent, kartent, festipi, group tent or camper/caravan tickets) at Best Kept Secret’s web store (bestkeptsecret.nl/accommodation) are each required to own a Weekend Ticket plus camping facility. Accompanying guests staying in a stationary tent, camper or caravan must each have a Weekend Ticket plus camping facility as well. All Best Kept Secret visitors are required to carry a valid ID at all times. Visitors will be granted access upon arrival at the camping after they submit their tickets for their accommodation quarters of choice.
5.2 Throughout the course of their stay at Best Kept Secret, visitors and accompanying guests are solely responsible for the maintenance of their accommodation. Visitors can be held accountable for any inflicted damage or missing items. Visitors will have to pay a deposit when purchasing an accommodation. The deposit will be refunded after the festival weekend in case there is no damage to the accommodation and inventory. Visitors are severally liable for the orderly state in the accommodation. Should there be any damage or missings to the inventory, the accommodation or any other costs the organisation has the right to settle these costs with the deposit. In case the cost of the damage is more than the security deposit, the visitor has to pay for the additional charges. Smoking, barbecues or open fire are strictly forbidden in or around the item of accommodation.
5.3 All accommodation options can only be inhabited by the number of people specified in the Info section of Best Kept Secret’s website
5.4 The organization will not hold accountability for item loss, theft, damage or injury caused by or to users of any particular means of accommodation.
Article 6 Liability
6.1 Visitors enter the Event Location and attend the Event at their own risk. The Organisation is not liable for the loss, theft or damage to the property of visitors.
6.2 The Organisation is not responsible or liable for any damage resulting from cancellation, changes or deviations in (the content of) the programme of the Event, nor for any other damage, on any other basis, which results directly or indirectly from the acts or omissions on the part of the Organisation and/or the Event Location, on the part of persons employed by (one of) them, or of other persons who have been employed by (one of) them, or on the part of third parties, during the Event or in connection with the time spent at the Event Location, unless the damage results from intent or gross negligence on the part of the Organisation.
6.3 To the extent that the Organisation should be liable for any damage sustained by the visitor despite the provisions above, said liability will be limited at all times to the direct damage – and therefore excludes indirect or immaterial damage – up to the amount that will be paid out pursuant to the Organisation’s statutory liability insurance and only if it is required by law to do so. In such cases, the Organisation is also liable if the visitor notifies the Organisation of the defect without delay, whereby the Organisation is also afforded the opportunity to comply with the obligation as yet, and if the Organisation continues not to comply with the obligation even after that notice of default has been served.
6.4 The visitor is aware of the fact that loud music will be played during the Event. The Organisation recommends that visitors wear ear protection and regularly go to an area where no music is played to give their ears a rest.
Article 7 Cancellation or relocation of the Event
7.1 The Organisation has the right to move the Event to a different date or to another location or even cancel the Event in cases of force majeure. ‘Force majeure’ should be interpreted broadly in that context and comprises, inter alia, illness of and/or cancellation by the artist(s), strikes, fires, bad weather conditions etc.
7.2 The Organisation will refund the entry fee stated on the ticket to the visitors if the Event is cancelled. Refunds will be made in the manner indicated by the Organisation. Service charges or other direct or indirect consequential damage is not compensated.
Article 8 House rules
8.1 Visitors are required to comply with the house rules and the regulations and instructions of the Organisation and the competent authorities. If the Organisation considers such reasonably necessary to maintain peace and order during the event, in any event if public order or safety are endangered during the event, it will have the right to deny the visitor (further) access to the Event and/or to remove the visitor from the Event Location.
8.2 Persons below the age of 16 are only allowed entry if they are accompanied by a person aged 18 or over.
8.3 The wristband that is obtained in exchange for the ticket upon arrival at the Event must be worn around the wrist for the entire duration of the Event.
8.4 In order to enable the Organisation to comply with its statutory obligations, visitors must be able to show identification upon request. This applies, inter alia, within the context of the Licensing and Catering Act from which it follows that alcohol is not sold to visitors below the age of 18. Visitors below the age of 18 are issued with a different wristband upon entering the Event Location.
8.5 Visitors will be searched when entering the Event Location. Visitors who refuse to be searched may be denied access to the Event.
8.6 Digital cameras and telephones with cameras are allowed into the Event Location, (digital) video cameras/camcorders and other (sound) recording equipment are not allowed.
8.7 Recording the Event without the explicit, written, prior approval of the Organisation in any form whatsoever, including professional photographing, filming and making sound and/or image recordings for commercial purposes, is prohibited, as are copying and/or taking over matters from the programme (leaflet), posters and other printed material.
8.8 The following items are not allowed in the Event Location either: food, glassware, cans, camelbaks, pets, (folding) chairs, stools, inflatable objects, umbrellas and sunshades, selfiesticks, drugs (this includes nitrous oxide cartridges), fireworks, (fire) arms, dangerous objects and professional photo, film and other recording equipment. The Organisation will decide whether it concerns professional equipment. Refillable water bottles such as sports bottles are allowed, disposable plastic bottles ar only allowed without the cap. The Organisation will confiscate prohibited items or have these confiscated upon entering the Event Location. Valuable property that is legal can be retrieved later. Illegal property will be handed over to the police.
8.9 Smoking is not allowed in the tents and the (temporary) buildings, with the exception of any designated smoking areas. Any fines imposed on the Organisation as a result of the violation on the part of the visitor will be recovered from the visitor.
8.10 Pets or animals are not allowed into the Event Location. In addition, visitors to the Event Location are not allowed to crowd surf, start (small) fires and/or to perform commercial activities, and/or to make any kind of offensive, discriminatory or insulting statements or to wear or distribute such signs. Wearing football shirts, motorcycle club clothing and other clothing with group-characteristic texts is not allowed.
Article 9 Payment instruments during the Event
9.1 The Event is a ‘cashless event’. Cash payments are not possible. During the Event held at the Event Venue, visitors can only pay by bank card or credit card for the food and drink products (refreshments) and merchandise products, including tobacco products, offered by the caterers, merchandising and market vendors designated by the Organisation.
9.2 The Organisation is entitled, but not obliged, to set up a cash desk at the Event Venue for visitors who do not have a bank card or credit card or for visitors whose bank or credit card does not work properly. At this desk visitors can top up a payment card to be made available to them by the Organisation with cash. This payment card can be topped up to an amount of €50 or €100.
9.3 The visitor who has been provided with a payment card by the Organisation must prevent misuse or use by third parties of the payment card. In the event of loss or theft of the payment card, the risk of any use or misuse thereof between the time of the loss of actual possession of the payment card and the time of blocking is exclusively borne by the visitor. The Organisation is not liable for any loss or damage arising from any misuse, loss or theft of payment cards, nor for any loss or damage arising from the misuse, loss or theft of bank cards, credit cards or cash of visitors.
9.4 In the event of breakdowns, maintenance work and/or security measures, it may be necessary for the Organisation to stop or restrict the use of payment cards, bank cards and credit cards. The Organisation is not responsible for the consequences thereof.
Article 10 Privacy and personal data
10.2 The Organisation will handle the personal and other data it has obtained with due care and process them exclusively in accordance with the General Data Protection Regulation.
10.4 Image and/or sound recordings may be made of the Event and the visitors and recordings may be made public or reproduced without the Organisation or third parties owing the visitor any compensation in respect thereof. In addition, media partners selected by Friendly Fire may make sound and/or audio-visual recordings for the purposes of concert registrations and/or the promotion of the Event.
10.5 The visitor hereby transfers any neighbouring rights and/or copyrights and/or image rights to the Organisation without any limitation. This transfer relates to any existing and future forms of exploitation of the aforementioned recordings. If, for any reason, this provision fails to result in the transfer of the aforementioned rights to the organisation, the visitor will unconditionally cooperate in said transfer by completing and signing a document prepared for that purpose. The visitor furthermore irrevocably waives the right to invoke his/her moral rights.
10.6 To ensure the safety of the Visitor and the protection of persons, building and grounds, there is camera surveillance. At various locations of the event grounds, there are visible security cameras. In the event of any calamity, these recordings may be handed over as support material to the relevant government authorities, including the police and the judicial authorities.
Article 11 Final provisions
11.1 These general terms and conditions are governed exclusively by Dutch law.
11.2 Any disputes of any nature that arise between the visitor and the Organisation in connection with the use or application of these general terms and conditions and/or related agreements will be submitted exclusively to the competent court in Amsterdam.