FAQ

Below you will find all the information about BKS25.

GENERAL

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Best Kept Secret?

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Best Kept Secret is a three-day discovery of where music can take us. An ear-pleasing mouth-watering heart-warming journey through sounds, shows, flavours, hugs and awes.

Time and Place

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Best Kept Secret returns 13, 14, & 15 June 2025 at Beekse Bergen, Hilvarenbeek.

Our campsite opens Friday, 13 June at 10:00 and will close Monday, 16 June at 12:00 noon.

Festival Campsite

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The campsite for Best Kept Secret is located beautifully between the trees and on the shore of our magnificent lake. Bring your own tent and create your personal haven or elevate your festival experience with one of the pre-pitched tents, bungalows or hotel rooms - check our accommodation page for more details.

Our campsite opens Friday, 13 June at 10:00 and will close Monday, 16 June at 12:00 noon.

I wish to know all the secrets

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The best way to stay updated on all the latest Best Kept Secret news, program announcements, and festival info is by subscribing to our newsletter. This way all details will be delivered straight to your inbox!

For real-time updates, you can also follow us on Instagram, Facebook and TikTok

Age?

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Best Kept Secret is a festival for all ages. Whether you’re young or young at heart, you’re welcome to join the fun. Under 16? Then you must be accompanied by an adult.

We’re proud to support our youngest fans with our New Generation tickets. If you’re 21 or younger when BKS25 starts (born on or after June 14, 2003), you’re eligible for this special offer: 30% off Weekend incl. campsite tickets. Tickets are limited, so don’t wait!

Please note that the festival does not offer specific facilities for babies or children.

Best Kept Volunteers

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Best Kept Secret wouldn’t be the same without its amazing volunteers—they’re the heart and soul of the festival. Each year, spots on the team fill up quickly due to high interest. Want to join the team or be on the waiting list for openings? Email us at [email protected] to express your interest.

TICKETS

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Purchase Tickets

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Tickets for Best Kept Secret can only be purchased through our official website, which directs you to our secure ticket shop. This ensures you're buying an authentic ticket at the standard price, protecting you from overpriced tickets on unofficial platforms. Once you personalize your ticket, you'll receive the PDF with your barcode via email a few days before the festival. If you need to resell your ticket, you can do so safely through our official reselling platform, which will be lauched at the beginning of 2025.

Ticket and park regulations

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By purchasing your ticket, you automatically agree to our terms and conditions. If you buy a Weekend incl. campsite ticket, you also agree to the Beekse Bergen park regulations. Please make sure to read both carefully before completing your purchase.

I have completed my payment, but have not yet received any tickets

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If your payment was successful, you should have received a confirmation email from Paylogic. We ask you to personalize your tickets so we can get to know our audience a little better.

- Bought tickets for friends? Log into your Best Kept Secret account, send them their tickets, and they can personalize them themselves.
- Once personalized, you’ll receive the tickets as PDFs with barcodes a few days before the festival.

Missing your confirmation email? Don’t panic—just reach out to Paylogic using the button below, and they’ll sort it out for you.

Contact Paylogic

Can I go on Friday and Saturday and let my friend go on Sunday?

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No, that’s not possible. Once your ticket is scanned, you’ll receive a wristband that must stay securely on your wrist throughout the festival. Wristbands are non-transferable and cannot be given to someone else.

Why do I need a BKS account?

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To securely process your order, a BKS account is required. This ensures your tickets are safely linked to your profile, allowing us to assist you efficiently with any issues or questions. Plus, all your purchases are conveniently accessible on your account page.

BKS Account

BKS Resale Platform

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Please avoid purchasing or reselling tickets on platforms like Marktplaats or TicketSwap. Unfortunately, these platforms are often used by scammers, and any resold tickets remain valid for the original buyer, leaving you vulnerable to fraud. Additionally, we cannot confirm the authenticity of tickets purchased elsewhere, nor can we keep the new buyer informed about festival updates.

If your plans change and you can no longer attend, you can use our official BKS Resale platform to resell your ticket securely and fairly. 

Official BKS Resale Platform

Book your locker in advance

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Lockers are available at two locations at Best Kept Secret: right before the main entrance and at the campsite. Some of the lockers at the campsite come with power outlets, allowing you to charge your phone. Check out the full range on the Mobile Locker website.

Please note:
- Festival site lockers are accessible during festival hours, until 30 min after the last performance.
- Camp site lockers are accesible 24/7 from Friday 10:00 until Monday 12:00 noon.

If you have any questions about your locker, you can contact Mobile Locker directly at [email protected]

Rent your locker

Questions about tickets

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If you have any question about your ticket(s), you can reach out to our ticketing partner Paylogic. 

Contact Paylogic

CAMPSITE & ACCOMMODATION

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Opening times

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Our campsite opens Friday, 13 June at 10:00 and will close Monday, 16 June at 12:00 noon.

Upgrade your stay

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Upgrade your festival experience at Best Kept Secret with a variety of accommodation options! Explore our Accommodation page to find your perfect stay—whether it’s a cozy pre-pitched tent, a premium glamping option, a fully-equipped bungalow, or even a hotel room. With so many choices, there's something to suit every style and budget.

Stay for 1 night?

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Unfortunately, you can’t. The campsite and the accommodations at Beekse Bergen are only accessible for visitors who are staying the entire weekend. To camp or sleep at Best Kept Secret, you need a Weekend incl. campsite ticket.

Question about your Beekse Bergen Accommodation

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For questions about your reservation at Beekse Bergen, please contact their Contact Center: call the Reservations Department on 088-9000360 (available Monday to Friday between 8.30am and 6pm and on Saturdays from 9am to 5pm) or mail to [email protected].

Take care of your camping spot (it takes care of you)

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We’re incredibly proud of the cozy and picturesque atmosphere at our Best Kept Secret campsite, nestled in the midst of beautiful wooded surroundings. It’s a space that truly sets the tone for an unforgettable weekend! To keep this gem of nature thriving, we’re committed to preserving the environment—and we’d love your help in doing so. As the festival comes to a close, please remember to clean up your campsite and pack up all your belongings. Together, we can ensure the natural beauty of this space remains intact for years to come. Let’s leave no trace—except infinite memories!

FOOD & DRINKS

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I’m hungry...

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 With over 50 food vendors and mini-restaurants at Best Kept Secret, there’s something for everyone! From fresh crab to crispy fries and vegetarian meals to indulgent snacks, our menu is diverse, sustainable, and delicious. Allergies or special diets? No problem—our vendors have you covered. Come hungry, leave happy!

As the festival approaches, we will launch the map in the BKS25 app. Here, you can find all locations from our food vendors, and find more info allergies and special diets.

Free tap water / Drinks

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You'll find free water taps at the restrooms and a wide range of drinks at the bars. We serve both alcoholic and non-alcoholic beverages, as well as hot drinks to keep you going. You’ll also get a deposit on your plastic cup—helping the environment, improving your drinking experience, and ensuring your beer tastes even better! Please note, we only serve alcoholic drinks to those 18 and older, as required by law.

Special nutrition or medicine?

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Several food vendors at Best Kept Secret offer a variety of meals suitable for vegetarians, vegans, and those with allergies. If you have specific medical needs, such as being diabetic or coeliac, and need to bring medication, you'll need to provide a doctor's statement. Make sure to bring a printed version to ensure our security understands the reason for bringing your medication. For any other medical-related inquiries, feel free to reach out to us at [email protected].

As the festival approaches, we will launch the map in the BKS25 app. Here, you can find all the information and locations about the food venodors, allergies and special diets.

PAYMENT

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Payment options

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You can use your debit or credit card at all bars, food stands, lockers, and shuttle buses. The benefit? You won’t need to withdraw cash before the festival, and there's no need to queue for tokens or chip recharges. As long as your bank balance allows, you can make payments instantly without waiting in line. Plus, there's no leftover balance to worry about at the end of the festival, unlike with chip-based systems!

Debit and/or credit cards

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You will be able to use cashless if you have Maestro, VISA, Mastercard, VPay, JCB, Up and Diners. Unfortunately, American Express cannot be used, so please take that in consideration!

Debit/credit card lost or won’t function

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If you lose your debit/credit card or your card won’t function, please go to the information desk. Here you will be able to purchase special prepaid cards which can be used at the festival grounds. These cards can be purchased for a small fee by bank transfer, cash, credit card or debit card. At the information desk they are happy to help you out.

How to get the remaining balance of your prepaid card

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If you have a remaining balance on your prepaid card, you can get it refunded at the information desk on the festival site. Please note that refunds are available only until Sunday at midnight.

ACCESSIBILITY

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How accessible is the festival site?

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We’re doing the best we can to make Best Kept Secret as accessible as possible. While most areas, like the main paved roads and parts of the campsite, are wheelchair-friendly, it’s important to note that some parts have a more natural feel with sandy and woodland paths.

Is there parking for visitors with disabilities?

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Yes, we have a designated parking area closer to the entrance for those with mobility issues. Just send us an email with your license plate number to [email protected]. It's a bit of a walk (around 15 minutes) from the parking lot to the entrance, but the path is paved and less crowded. We have limited spots, so don't wait too long to send us your details!

Which mobility aids are not allowed?

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For safety reasons, things like mobility scooters, folding chairs, and stools aren’t allowed on the festival grounds. Don’t worry though, there are plenty of comfy spots to sit and relax throughout the site. If you have any specific concerns about accessibility, feel free to reach out at [email protected].

Do you offer special tickets for visitors with disabilities or companions?

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We strive to provide an equally enjoyable experience for everyone at Best Kept Secret. Therefore, we do not offer special tickets or discounts for visitors with disabilities or their companions.

How do I get to the festival?

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If you're coming with a wheelchair or need additional assistance, let us know in advance at [email protected]. Mention the number of cars and the licences plates of your travel party. We’ll do our best to secure a closer parking spot and make your festival journey smoother. Set your GPS to Tilburgseweg 41, Hilvarenbeek, and follow the yellow Best Kept Secret signs with a wheelchair icon.

Can I stay at the campsite?

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Yes! You can camp at the regular campsite, which includes facilities for visitors with disabilities. However, since the site is in a natural environment, not every camping spot may be fully accessible.

Where can I find accessible toilets?

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There’s a dedicated accessible toilet next to the First Aid post on the festival site. On the festival campsite, you'll find accessible toilets in every permanent restroom building.

Are there visibility platforms?

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Absolutely! Our two largest stages have visibility platforms, you and a plus one companion can join them. If the platform gets crowded, our staff may kindly ask companions to step aside to ensure everyone has a good view.

Can I bring my assistance dog?

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Yes, you can bring your assistance dog, but please keep in mind that this festival is quite a sensory experience with amplified sound, crowds, and lights. While we follow the guidance of KNGF Geleidehonden, we recommend considering if this is the best environment for your dog.

GREEN

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As green as its surroundings?

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We’re doing our best to keep things green! From our cup deposit system to reducing waste, we’re committed to minimizing our environmental impact. A portion of our production runs on fixed voltage, and we use batteries in some areas instead of fuel-guzzling generators. We’ve also switched to a more eco-friendly diesel alternative to power our operations. Plus, we work with local food banks to donate any leftover food.

Reducing single-use plastics

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We’ve made the switch to rPET (recycled PET) cups. These are made from old plastic bottles and are fully recyclable! This way, you can enjoy your drinks knowing you’re helping keep the planet a little cleaner. Plus, it reduces CO2 emissions, so everyone wins!

What’s the Cup Token system?

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When you arrive, you’ll get a Cup Token. Use it to get your first drink and exchange your cup for a new one with every refill. Don’t want to carry your cup around? Swap it for another token. If the cup is dirty or broken, you can make a small payment for a new one. Our Green Team will also help you out if you need a place to drop your cup.

Wasps, caterpillars and other vermin

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The Beekse Bergen area is a beautiful natural space, so yes, we do have some unwelcome guests like wasps and possibly the oak processionary caterpillar. We take proactive measures to minimize the issue, but if you do encounter any, visit our First Aid tent for help.

OTHER

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Can I charge my phone at the festival?

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You can! Rent a power bank at the information desk on-site or charge your phone at the lockers on the campsite.

Can I leave and come back to the festival?

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Sure! Once you’ve got your wristband, you can leave and re-enter the festival site as many times as you’d like. Just make sure you wear it at all times, so we know you're part of the party!

Lost & Found

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Found something? You can leave it at any of the information desks. On Sunday, everything is brought to the campsite desk and will be available for pick-up on Monday. After the festival, identification documents are forwarded to the municipality of Hilvarenbeek. All other items are posted online and available for retrieval for up to three months. After this period, any unclaimed items are donated to charity.

We want to party! Ok?

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Have fun and make the most of the festival, but please be respectful of others. We’ve partnered with Celebrate Safe and Are You Ok? to promote responsible partying. We encourage safe behaviors and will enforce festival rules. Anyone breaking the rules could be asked to leave. And don’t forget to protect your hearing—partnering with ILoveMyEars, we provide earplugs on site. Look for them at the information desk and keep your ears safe throughout the festival

Can I bring my camera?

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Of course! Like previous editions, Best Kept Secret 2025 deserves to be documented. And we love to see your footage online. Please use #BKS25 so we can enjoy all your beautiful work! That being said, please be mindful of your surroundings when capturing photos or videos, and make sure not to disrupt others' experiences while they are in the moment.

Also please note professional equipment, like cameras with detachable lenses, is not allowed.

Audio & Video recordings

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Yes, we’ll be recording the event for (social) media and safety purposes. So, smile and enjoy the music – you might just appear in our next post! Recordings which are made for crowd monitoring can be used by Friendly Fire for safety reports. Find more info in our Privacy Statement.

Hearing Protection

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It is in everybody’s own interest to take care of your ears, so you can enjoy (live) music for many years to come! Best Kept Secret uses state-of-the-art systems to monitor volume and are keen to abide the law enforced noise limits. That said, we’d like to stress that you still wear some form of ear protection when you’re near one of the stages (and keep them in your ears!).

Forgot your own ear plugs? Various types of Alpine Earplugs are available for purchase at the information desks, or at the Alpine cargo bike on the festival grounds and the campsite.

At ILoveMyEars.nl you can find useful tips how to protect your ears.

Press

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Press accreditation for BKS25 can be requested via the link below. Press requests are assessed individually - You will receive a response no later than 7 days before the event.

BKS25 Press accreditation request

I still have a question...

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Is your question not in this FAQ-section? Feel free to contact us on Instagram, Facebook or by sending an e-mail to [email protected].