FAQ

Yes, you will receive the total purchase amount of your ticket(s) including service fee back on your bank account within a period of four weeks. You will receive an e-mail with all information from the official ticket partner from which you purchased the ticket (Eventim or Festicket). Please wait for this e-mail, at this moment you do not have to take any action yourself.

No, tickets that haven’t been purchased through our official ticketing partners (Eventim, FanSALE and Festicket) cannot be refunded by us. We advise you to get in contact with the platform through which you bought your ticket. FanSALE is the only secondary ticket reseller which sells guaranteed valid tickets. Did you buy your ticket through our partner Festicket? Then you will receive an e-mail from them with all the details.

Yes. All valid tickets for Best Kept Secret 2021 (so newly purchase tickets and saved tickets bought for the 2020 edition) will be refunded.

Yes, you can apply for a refund of the voucher you received. You will receive an e-mail with all information from Eventim with all information on converting your voucher to a refund. Please wait for this e-mail, at this moment you do not have to take any action yourself.

Of course we have taken this possibility into consideration. However, unfortunately we cannot postpone the entire edition to later in the year, mainly because we depend on the availability of the festival site and the tour schedules of artists on the line-up. That is why we have decided in mutual consultation to cancel the eight edition of Best Kept Secret. We hope to see you in 2022!

Hell yes! All information on date, line-up, tickets and more will follow soon. Keep an eye out for updates on our social media channels, website and newsletter (subscribe here). We will see you next year!

No, not this time. We don’t want to hold on to your ticket fees for another year. Tickets for Best Kept Secret 2022 will go on sale at a later stage.

Best Kept Secret 2022 starts with a clean slate. We are not postponing the entire program by one year as was the case from 2020 to 2021. Back then, many international artists chose to postpone their entire tour by one year, which meant we could move almost the entire line-up. This time that is not the case and many artists are making other plans. Moreover, Best Kept Secret is the festival to see the most progressive artists of the moment. That aim will be jeopardized if we postpone the program for yet another year. Some artists might certainly still come next year, but consider this a new edition with a fresh line-up.

Don’t worry: we have some great headliners in store for the upcoming edition. We will have more news on the line-up at a later stage. Keep an eye on our socials or sign up for the newsletter.

We were also really looking forward to it, The Strokes are still our #1 when it comes to dream headliners … As far as we know, there are no concrete plans for 2022 at the moment.  Hopefully it will happen some day!

We totally understand this :(. We are just as disappointed as you are. Believe us when we say we have done everything in our power to organize Best Kept Secret in 2021, but it turned out to be simply impossible for us. To ease the pain a bit, we made a beautiful playlist with the best songs to cry to from the seven previous editions of Best Kept Secret. Many more shows can be seen on YouTube and at 3voor12, including The National and Bon Iver. Hopefully this will help you recover a bit!

Libéma, the operator of Holiday Park & Safari Resort Beekse Bergen, will contact you via e-mail about the different options you have regarding your booked package (fixed accommodation + tickets). Please wait for this e-mail, at this moment you do not have to take any action yourself.

Yes, the purchase amount of your accommodation at the Easy Camp (FestiTent, KarTent, camper/caravan spot) or Comfort Camp (The Deville, The Reverb, The Princeton) will be refunded in full (including service fee). You will receive an e-mail with all information from the official ticket partner from which you purchased the ticket (Eventim or Festicket). Please wait for this e-mail, at this moment you do not have to take any action yourself.

As you can read in our General Terms and Conditions, we as an organisation cannot reimburse these costs (consequential damage) in the event of a force majeure-situation. We recommend that you rebook your trip via your airline/hotel chain or file a claim with your ongoing travel insurance.

Yes, all bought tickets for organized coach travels via Festival Transfer will be refunded in full. If you have any question about your coach travel ticket, please contact Festival Transfer through https://www.festivaltransfer.nl/contact.

Yes, all bought shuttle bus tickets through our partner Party Reizen will be refunded in full. If you have any questions about your shuttle bus ticket, please contact Party Reizen through https://www.partyreizen.com/contact/.