It appears I can’t find my tickets. Have I even received them? So now what?

No stress! First, log into your MY EVENTIM-account at Once you enter your password and username (which is either the e-mail address or custom username you used to buy your tickets) you can view and monitor your order status.

Once you’re logged in, go to My Tickets and click View status/print tickets to open your Ticketdirect e-ticket, which is listed next to your Order Number. Here you can find all the important info regarding your order. You can (re)print your tickets or save them on your computer as well.

If there’s no order number listed or if something else isn’t working, we suggest contacting Eventim’s Customer Service at 0900-1353 (€0,45 p/m).