Voucher

Together with other promoters Friendly Fire, the promoter behind Best Kept Secret, joins the initiative ‘Save Your Ticket, Enjoy Later”. The measurements that have been taken due to the coronacrisis have a huge impact on the cultural sector. The cultural sector hopes, by introducing ‘Bewaar je ticket, geniet later’ (Save your ticket, enjoy later), the ticket buyers will visit their favourite venue or event later. This will help ease the economic impact somewhat, allowing venues and events to be preserved. This arrangement has been written by the entire cultural sector, follows the rules of the Authority for Consumers & Markets (ACM) and is supported by minister Van Engelshoven of Education, Culture and Science.

The “Save your ticket, enjoy later” promotion provides a voucher arrangement that we as Friendly Fire (the organiser of Best Kept Secret) will also offer. The voucher will have the value of your purchased ticket(s) (including service fee, order fee and shipping fee if applicable) and can be used for other events and shows organised by Friendly Fire. If you have a ticket for Best Kept Secret, you have received an e-mail from our ticketing partner Eventim with detailed information mid-May. (Did you buy your ticket(s) through Festicket or Beekse Bergen? Then you have received information from them.) If you do not want to use the voucher, the possibility remains to request a refund. If you would like to know more about this arrangement, please visit www.saveyourticket.nl.

The voucher has the value of the original ticket price including service fee, order fee and shipping fee if applicable. You can spend the amount of money on the voucher on any other show or event organised by Friendly Fire, which can be found here. The voucher is valid until 24 months after the original festival date. By applying for a voucher, you can still enjoy another concert or event while at the same time it helps us a great deal in being able to keep organising Best Kept Secret in the future. Would you like to apply for the voucher? If you have a ticket for Best Kept Secret, you have  received an e-mail (mid-May) from our ticketing partner Eventim with all information on keeping your ticket, converting it into a voucher or requesting a refund.

Monday June 15, 2020 was the deadline to apply for a Friendly Fire Voucher or refund. Please note: since June 15, it is no longer possible to request a voucher or refund. If you chose the voucher option, you can always still apply for a refund later. You will receive this refund in the way stated in the Ticket Value Scheme Coronacrisis.

 

No, only the tickets bought through our official ticketing partners (Eventim, fanSALE and Festicket) will still be valid for the upcoming edition of Best Kept Secret 2021. The tickets bought second hand via TicketSwap will be valid in principle, but we can never guarantee the validity of the tickets. These tickets cannot be traded for a voucher or a refund. fanSALE is the only ticket reseller which sells guaranteed valid tickets. Did you buy your ticket through Festicket? Then you have received an e-mail from them with all the details.

As you can read in our General Terms and Conditions, we as an organisation cannot reimburse these costs (consequential damage) in the event of a force majeure-situation. We recommend that you rebook your trip via your airline / hotel chain or file a claim with your ongoing travel insurance.

Your accommodation at the Easy Camp (FestiTent, KarTent, camper/caravan-spot) or Comfort Camp (The Deville, The Reverb, The Princeton) will remain valid for Best Kept Secret 2021.

Libéma, the operator of Holiday Park & Safari Resort Beekse Bergen, has contacted you via e-mail about the different options you have regarding your booked package (fixed accommodation + tickets). If you have any questions, please contact them through +31 (0)88-9000360 or info@libemafunfactory.nl.

Yes, all bought shuttle bus tickets through our partner Party Reizen will remain valid for the postponed edition in 2021. If you can’t make it to Best Kept Secret in 2021, you can exchange your shuttle bus ticket for a voucher from Party Reizen for other bus travels, or apply for a refund. If you have any question about your shuttle bus ticket, please contact Party Reizen.

Yes, all bought tickets for organized coach travels via Festival Transfer will remain valid for the postponed edition in 2021. If you can’t make it to Best Kept Secret in 2021, you can also exchange your ticket for a voucher from Festival Transfer to use for other coach travels, or apply for a refund. If you have any question about your coach travel ticket, please contact Festival Transfer.

That is also possible, as a consumer you have the right to apply for a refund. However, the ticket value scheme has been introduced for a reason: by keeping your ticket or applying for a voucher, you help to absorb the impact of the corona crisis in the cultural sector. As a result, work can continue on events such as Best Kept Secret in the future. We would like to ask you to consider this. Refund applications could be submitted until June 15, 2020. If you have a ticket for Best Kept Secret, you have received an e-mail (mid-May) from our ticketing partner Eventim with all information on keeping your ticket, converting it into a voucher or requesting a refund. Refunds will be made no later than 1 month after the new Best Kept Secret date in 2021.

No, both the voucher option and the refund option are only possible per full order. For each complete order the purchase price will either be conversed in a Friendly Fire Voucher or the full amount will be refunded as money. The person who bought the tickets will receive the purchase price of the tickets as a voucher or refund, so it is best to coordinate this with your group of friends.

Yes, this is possible. Please drop us an e-mail at info@bestkeptsecret.nl and you’ll receive further instructions. Please note: downgrading tickets (from weekend to day ticket) is not possible.

We have tried to leave as many artists on the same day as they were originally scheduled on for Best Kept Secret 2020. However, this is not always possible, for example due to tour schedules of international artists. If you would like to exchange your day ticket for another day, you can do this by contacting our ticket partner Eventim via their social media, telephone (€0,45 p/m): 0900-1353 (NL) or 0900 51 000 (BE) or website.

We are very pleased to hear that! If you would like to cancel your refund request, you can do this by contacting our ticket partner Eventim via their social media, telephone (€0,45 p/m): 0900-1353 (NL) or 0900 51 000 (BE) or website.

The measures taken in response to the corona crisis are causing a massive financial blow to the cultural sector. With the “Save your ticket, enjoy later” initiative, the sector hopes to absorb the financial impact that has arisen, so that events and venues can be preserved. By keeping your ticket or choosing a voucher you support the event industry, so that festivals such as Best Kept Secret can still be organized in the future.

No, it is not possible to receive a refund earlier than the terms stated above. We would like to ask for your understanding for this exceptional siituation.